PRIVACY POLICY

Welcome to the website fcharly24h.fr. This privacy policy was generated on 28 February 2026 and describes how we collect, use and protect your personal data when you visit our website https://www.fcharly24h.fr. By accessing our site, you agree to the practices described in this policy.

The controller of the personal data collected on this site is the owner of the site, whose contact details are as follows:

Website name: fcharly24h.fr

Contact email: fcharly24h@sfr.fr

The site is hosted by IONOS SARL, whose contact details are:

Address: 7, place de la Gare, BP 70109, 57201 Sarreguemines Cedex

As the data controller, we undertake to comply with all legal obligations regarding data protection, in particular those laid down by the General Data Protection Regulation (GDPR) and the French Data Protection Act (“Loi Informatique et Libertés”). We ensure that your personal data is processed lawfully, fairly and transparently.

For any questions or concerns regarding this privacy policy or the processing of your personal data, you can contact our Data Protection Officer at the following address: fcharly24h@sfr.fr.

2. DEFINITIONS

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

Personal Data: Any information relating to an identified or identifiable natural person, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to that person’s physical, physiological, genetic, mental, economic, cultural or social identity.

Processing: Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Data Controller: The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

Processor: The natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Consent: Any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

Cookies: Small text files placed on the user’s device (computer, tablet, smartphone, etc.) when visiting a website. They make it possible to store user data in order to facilitate browsing and enable certain features.

Site: The website accessible at the address https://www.fcharly24h.fr.

These definitions comply with the requirements of the General Data Protection Regulation (GDPR) and applicable French legislation, in particular the French Data Protection Act (“Loi Informatique et Libertés”).

3. DATA COLLECTED

In the context of using the site fcharly24h.fr, we collect certain personal data about you. This collection is carried out in accordance with the regulations in force, in particular the General Data Protection Regulation (GDPR) and the French Data Protection Act.

3.1 Types of data collected

We mainly collect contact data, which may include, without limitation:

• Your full name

• Your email address

• Your phone number

This information is collected when you contact us directly via our site or by email at fcharly24h@sfr.fr.

3.2 Methods of collection

Personal data is collected directly from you when you fill in a contact form or when you send us an email. We also use cookies to improve your user experience on our site, in accordance with our cookie policy.

3.3 Purpose of collection

The data collected is used exclusively to respond to your contact requests and to improve our services. We do not collect data for marketing or profiling purposes without your explicit consent.

3.4 Consent and withdrawal

By providing your personal data, you consent to its processing as described in this privacy policy. You have the right to withdraw your consent at any time by contacting us at the address fcharly24h@sfr.fr.

We undertake to respect the confidentiality of your data and not to share it with third parties without your prior consent, unless required by law.

4. PURPOSES OF THE COLLECTION

This section aims to detail the purposes for which personal data is collected on the site fcharly24h.fr. In accordance with the requirements of the General Data Protection Regulation (GDPR), we undertake to process personal data in a transparent and lawful manner.

4.1 Communication and contact

The contact data collected, such as the email address, is mainly used to facilitate communication between you and the site owner. This includes responding to your requests, questions or comments submitted via our contact form or by email. These interactions are essential to ensure effective customer service and to meet your specific needs.

4.2 Improvement of the website

The information collected may also be used to improve the user experience on our site. This includes analysing data to understand how users interact with the site, identify usage trends and make functional and aesthetic improvements. These analyses are carried out in an aggregated and anonymous manner, without personally identifying users.

4.3 Compliance with legal obligations

We may be required to process your personal data in order to comply with legal or regulatory obligations. This includes, for example, retaining certain information for tax reasons or to respond to lawful requests from competent authorities.

By using our site, you consent to your data being processed for the purposes described above. We undertake not to use your personal data for purposes other than those specified without your prior consent.

5. LEGAL BASIS FOR PROCESSING

In accordance with the General Data Protection Regulation (GDPR), each processing of personal data must be based on an appropriate legal basis. For the site fcharly24h.fr, the processing of personal data is justified by the following legal bases:

Consent of the data subject: The processing of personal data is mainly based on the explicit consent of the user. This consent is obtained when using non-essential cookies and for any data collection via contact forms. Users have the right to withdraw their consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Performance of a contract: Although the site is of a personal nature, any interaction that could be regarded as a contractual relationship, such as responding to a contact request, is processed on the basis of the performance of a contract or pre-contractual measures.

Compliance with a legal obligation: In certain cases, the processing of data may be necessary to comply with legal obligations, in particular those imposed by French and European legislation on data protection.

Legitimate interest: The site may process personal data on the basis of its legitimate interests, provided that these interests are not overridden by the fundamental rights and freedoms of users. This includes, for example, improving the user experience and ensuring the security of the site.

Each processing operation is carefully assessed to ensure that it complies with the principles of necessity and proportionality, thereby ensuring that users’ rights are always protected.

6. DATA RECIPIENTS

In the context of operating the site fcharly24h.fr, we undertake not to share your personal data with third parties, except in cases expressly provided for by law or with your prior consent. In accordance with our privacy policy, the data collected is intended exclusively for the personal use of the site owner and is not shared with third parties.

We guarantee that your data will not be sold, rented or exchanged for commercial purposes. The only exceptions to this rule concern legal obligations that may require us to disclose certain information to the competent authorities, in particular in the context of judicial or administrative investigations.

In addition, we have implemented appropriate technical and organisational measures to protect your data against any unauthorised access, disclosure, alteration or destruction. These measures include, among others, the use of encryption technologies and advanced security protocols.

If you have any questions regarding the processing of your personal data or if you wish to obtain more information about the potential recipients of your data, we invite you to contact us at the following address: fcharly24h@sfr.fr.

7. DATA RETENTION PERIOD

In accordance with applicable legal and regulatory requirements, fcharly24h.fr undertakes to retain the personal data collected only for as long as is necessary for the purposes for which it was collected, or to comply with legal obligations. The retention period for personal data is determined as follows:

Contact data provided by users will be retained for a period of three years from the last interaction with the user, unless a longer retention period is required or permitted by law.

At the end of this period, personal data will be deleted or anonymised in a secure manner, unless its retention is necessary to comply with a legal obligation or for the establishment, exercise or defence of legal claims.

We undertake to regularly review our data retention practices to ensure that they remain in compliance with applicable laws, including the General Data Protection Regulation (GDPR) and the French Data Protection Act. For any questions regarding the retention period of your personal data, you can contact us at the following address: fcharly24h@sfr.fr.

8. RIGHTS OF DATA SUBJECTS

In accordance with the General Data Protection Regulation (GDPR), users of our site fcharly24h.fr have several rights regarding their personal data. These rights are essential to ensure transparency and user control over their personal information. Below is an overview of the rights you have:

8.1 Right of access

You have the right to request access to the personal data we hold about you. This includes the right to receive a copy of the personal data being processed.

8.2 Right to rectification

If you find that your personal data is inaccurate or incomplete, you have the right to request that it be rectified or updated.

8.3 Right to erasure

In certain circumstances, you may request the erasure of your personal data, in particular if the data is no longer necessary for the purposes for which it was collected or processed.

8.4 Right to restriction of processing

You have the right to request the restriction of the processing of your personal data in certain cases, for example when you contest the accuracy of the data or when the processing is unlawful.

8.5 Right to data portability

You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, and to transmit it to another controller without hindrance from us.

8.6 Right to object

You may object at any time to the processing of your personal data on grounds relating to your particular situation, in particular where the processing is based on our legitimate interest.

8.7 Right to withdraw consent

If the processing of your personal data is based on your consent, you have the right to withdraw this consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

8.8 Right to lodge a complaint

If you consider that your rights are not being respected, you have the right to lodge a complaint with a supervisory authority, such as the Commission Nationale de l’Informatique et des Libertés (CNIL) in France.

To exercise these rights, you can contact us at the following email address: fcharly24h@sfr.fr. We undertake to respond to your requests as soon as possible and in accordance with the legal requirements in force.

9. DATA SECURITY

The security of your personal data is a priority for fcharly24h.fr. We implement appropriate technical and organisational measures to protect your information against any unauthorised access, disclosure, alteration or destruction. These measures include, without limitation:

• Use of encryption technologies to secure data in transit and at rest.

• Strict access controls to limit access to personal data to authorised persons only.

• Regular monitoring of our systems to detect and prevent any suspicious or malicious activity.

• Regular updates of our software and systems to ensure protection against known vulnerabilities.

• Ongoing training of our staff on best practices in data security and privacy protection.

Although we strive to protect your personal data, it is important to note that no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security. In the event of a data breach likely to affect your rights and freedoms, we undertake to inform you as soon as possible, in accordance with applicable legal requirements.

For any questions regarding the security of your personal data, you can contact us at the following address: fcharly24h@sfr.fr.

10. INTERNATIONAL TRANSFERS

In the context of our activities, we may be required to transfer your personal data outside the European Economic Area (EEA). These transfers are carried out in compliance with applicable regulations, in particular the General Data Protection Regulation (GDPR).

10.1 Transfers within the European Union

The personal data collected by fcharly24h.fr is mainly processed within the European Union. We ensure that all intra-European data transfers comply with the data protection standards established by the GDPR.

10.2 Transfers to third countries

If we need to transfer your personal data to countries outside the EEA, we ensure that these countries provide an adequate level of protection, as determined by the European Commission, or that appropriate safeguards are in place, such as standard contractual clauses or binding corporate rules.

10.3 Appropriate safeguards

For transfers to countries that do not benefit from an adequacy decision by the European Commission, we implement appropriate safeguards to protect your personal data. This includes the use of standard contractual clauses approved by the European Commission, which impose strict data protection obligations on data recipients.

10.4 Rights of data subjects

You have the right to request additional information on the safeguards put in place for international transfers of your personal data. To exercise this right, please contact us at the following address: fcharly24h@sfr.fr.

We are committed to protecting your personal data and respecting your data protection rights, regardless of where it is processed.

11. COOKIES AND SIMILAR TECHNOLOGIES

This section aims to inform you about the use of cookies and similar technologies on our website fcharly24h.fr. This policy was generated on 28 February 2026 and complies with the requirements of the ePrivacy Directive and the General Data Protection Regulation (GDPR).

11.1 Definition of cookies

Cookies are small text files stored on your device when you visit a website. They make it possible to recognise your device during subsequent visits and to personalise your user experience. Similar technologies include web beacons, pixels and embedded scripts.

11.2 Types of cookies used

We use the following types of cookies:

• Strictly necessary cookies: These cookies are essential to enable you to browse the site and use its features.

• Performance cookies: These cookies collect information about how visitors use our site, in order to improve its operation.

• Functionality cookies: These cookies allow the site to remember the choices you make (such as your language or region) and provide enhanced, personalised features.

11.3 Consent to the use of cookies

In accordance with applicable legislation, your consent is required for the use of certain cookies. During your first visit to our site, an information banner informs you of the use of cookies and invites you to give your consent. You can change your cookie preferences at any time via your browser settings.

11.4 Managing cookies

You can manage and delete cookies via your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies or configure your browser to notify you when new cookies are installed. For more information on managing cookies, please consult your browser’s help section.

11.5 Consequences of refusing cookies

Refusing cookies may affect your user experience on our site. Some features may not function properly, and you may not be able to access certain parts of the site.

For any questions regarding our cookie policy, please contact us at the following address: fcharly24h@sfr.fr.

12. UPDATES TO THE POLICY

This privacy policy was generated on 28 February 2026 and is subject to change to reflect legal, technical or commercial developments. We undertake to inform you of any material changes to this privacy policy by publishing the revised version on our website fcharly24h.fr and, if necessary, by notifying you through other appropriate means.

Changes will take effect as soon as they are published on our website, unless otherwise indicated. We encourage you to consult this page regularly to stay informed of the latest updates. Your continued use of our website after the publication of changes constitutes your acceptance of those changes.

If you have any questions regarding changes to this privacy policy, please contact us at the following address: fcharly24h@sfr.fr.

We are committed to respecting your privacy rights and processing your personal data in a transparent and secure manner. Any changes to this policy will be made in compliance with applicable laws, including the General Data Protection Regulation (GDPR) and the French Data Protection Act.

13. CONTACT AND COMPLAINTS

For any questions, concerns or complaints regarding this Privacy Policy or the processing of your personal data, you can contact the Data Protection Officer at the following address:

Email: fcharly24h@sfr.fr

We undertake to process your requests as soon as possible and to provide you with a satisfactory response. If you consider that your rights have not been respected, you have the possibility to lodge a complaint with the competent supervisory authority, the Commission Nationale de l’Informatique et des Libertés (CNIL), via their official website or by post at the following address:

Address: 3 Place de Fontenoy, TSA 80715, 75334 PARIS CEDEX 07

Website: www.cnil.fr

We encourage you to contact us first so that we can resolve your issue amicably and promptly.